Introduction

Welcome to CenterstageLIGHTING.com. This website is owned & operated by VanDyke Marketing Corporation, US (further referred to as "CenterstageLIGHTING.com") as a service to our customers. Please review the following Terms Of Service (the "TOS") which govern use of the CenterstageLIGHTING.com website (further referred to as  "Agreement"). Please note that your use of the CenterstageLIGHTING.com site, all associated services including, but not limited to consultation, eBay purchases, mail orders & rentals (collectively composing the "Site") constitutes the users  unconditional agreement to follow and be bound by the TOS as set forth by CenterstageLIGHTING.com. Although you may bookmark a particular page, section or portion of this Site thereby bypassing this Agreement, use of this Site is fully binding you to the TOS. CenterstageLIGHTING.com reserves the right to update or modify these TOS at any time without prior notice.  For this reason, we encourage you to review the TOS frequently with continued use of this Site.

                                             CenterstageLIGHTING.com Terms Of Service

I.  Use of CenterstageLIGHTING.com

By accepting the TOS through use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these TOS. CenterstageLIGHTING.com does not intend to collect personal data on any person under the age of 13. Children under the age of 13 may not use this Site other than for browsing, and parents or legal guardians may not agree to these TOS on their behalf.  If you are a parent or legal guardian agreeing to these TOS on behalf of a minor between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. If you do not agree with, or cannot comply with these terms and conditions, do not use this Site. All billing and registration information provided is required to be truthful and accurate. Providing any untruthful, false or inaccurate information will constitute a breach of these TOS resulting in immediate suspension of service. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) selected. All content, including images, text, CAD illustrations, CAD designs, icons, photographs, programs, music,  video clips and written and/or other materials which make up any part of this Site (further referred to as "Contents") are intended solely for your personal use only. Contents may be downloaded or copied for your personal use only. No right, title or interest in any downloaded material is transferred to you as a result of downloading or copying. You may not reproduce (except for private personal use as noted above), publish, transmit, distribute, display, modify, sell or participate in any sale of (exploit in any way), in whole or  part, any of the Contents, the Site or any related operational software or source materials. Any software used on this Site is the property of CenterstageLIGHTING.com or its authorized supply line and is protected by both United States and international copyright laws. The Contents on this Site may be used only as a shopping resource or reference. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the Contents contained within this Site without express written permission is strictly prohibited. References on this Site to any products or services of third parties, or hypertext redirects, paths or links to third party sites or other information are provided solely for your convenience.  In no way does aforementioned third party reference constitute or imply endorsement, sponsorship or recommendation of the third party, its information, products or services by CenterstageLIGHTING.com. CenterstageLIGHTING.com is in no way responsible for the practices or policies set forth by third parties, nor the content of any third party sites, and does not make any representation regarding accuracy, services, products or content of any third party site. Linking to any third party site is solely at your discretion and is entirely at your own risk.

II.  Site Security Policy

It is strictly prohibited for any user to violate or attempt to violate the security of this Site. Violation of Site security includes without limitation any of the following: (1) Accessing data or attempting to access data not intended for such user and/or accessing a server or accessing an account which the user is not authorized to access. (2) Any attempt to probe or test the vulnerability of any system or network to breach security or to bypass authentication without proper authorization or permission granting access to any such restricted and/or protected areas. (3) Any attempt to interfere with service provided by the Site or to any user, host, server, or network. This includes, without limitation any attempt to introduce a malicious agent, worm, Trojan horse, virus or any form of corruptive code into the Site resulting in or attempting to result in overloading, flooding, spamming,  mailbombing or similar. (4) Sending unsolicited email, promotions or advertising products or services. (5) Tampering with, modifying or forging of any TCP/IP packet header including any part of the header information in any email or newsletter posting.  Violating or attempting to violate any part of system or network security is an illegal act.  Any such attempt or act will bring forth legal action which can result in severe civil or criminal liability. The Site contains multiple layers of intrusion detection maintained and monitored by contractors affiliated with and/or directly connected to law enforcement agencies specializing in the prevention of fraudulent misconduct.  CenterstageLIGHTING.com aggressively employs every possible measure to prosecute users participating in any form of fraudulent, tampering or malicious actions which may compromise the Site (collectively, "Corruptive Code"). Violation includes, without limit, the use of any device, software or routine designed to interfere, attempt to interfere or interrupt proper functionality of this Site or any activity or activities conducted on, from or by this Site. It is strictly prohibited to use or attempt to use any engine, software, tool, agent or other device including, without limitation browsers, spiders, robots, avatars or intelligent agents to navigate, probe or search this Site other than by intended means of the search engine and search agents in place on this Site and other than generally available third party web browsers (e.g., Apple Safari, Netscape Navigator, Microsoft Internet Explorer).

III.  Member Conduct

CenterstageLIGHTING.com is committed to providing excellence in service. The Site is designed to function as an educational resource and reference center available to use free of charge to any user remaining compliant with the TOS.  In the event you have specific questions regarding any product or service offered from the Site, CenterstageLIGHTING.com provides a toll free phone number and a knowledgeable staff to assist our customers in any way possible.  Our policy is to treat our customers with the highest level of respect and our staff stands ready to assist you. In keeping with a strong ethical code to guarantee courteous and attentive service from our staff by telephone, email or the instant live help center we expect all staff members at CenterstageLIGHTING.com receive an equal level of respect.  CenterstageLIGHTING.com is designed to serve you.  It is the policy of CenterstageLIGHTING.com to analyze any situation or problem which may arise and keep solid contact with any user until resolution is established.  CenterstageLIGHTING.com does not tolerate abusive behavior towards any staff member under any circumstance.  Abusive misconduct includes, without limitation, use of obscene or profane language, slander, manipulative, deceptive or otherwise inappropriate behavior a breach of the TOS and may result in permanant termination of Services  from CenterstageLIGHTING.com and/or subsidiaries thereof. Although we strive for absolute perfection, our staff is trained to accept direct accountability for any problem originating from mishandling or misadvisement relating to any product or service.  If you ever feel as though any staff member is not acting in the proper accordance to assist you, we strongly encourage you to contact a Resolution Advisor by emailing cla@centerstagelighting.com  which immediately alerts our corporate office of a complaint report and a Resolution Manager will contact you (most usually in 1 - 2 hours or less) to provide resolution to any issue you may encounter. 

IV.  General Procedures and Detail

     A. Service Area - CenterstageLIGHTING.com offers service to the continental United States only. We do not offer shipping to AK, HI, or PR as these states do not make up and are not part of the contiguous United States. We do not ship internationally.

          1. Local Pickups - CenterstageLIGHTING.com is a shipping distribution warehouse only and we are not open to walk-in traffic. Because our business is ship distribution based,insurance providers strictly prohibit non-employees inside our facilities or on-site due to safety & liability. We are unable to offer local pick up or allow customers to be on-site.

     B. Shipping - Shipping services are provided by UPS. UPS cannot deliver to a P.O. box. We do not use US Postal Service for shipments of any kind.

          1. We highly recommend shipping insurance on any purchase over $100.00. Shipping insurance is complimentary with some items and is optional on others. (Insurance options are stated in all listings). All shipments leave our facility packaged according to the item, its damage history & value. All shipments are packaged extremely well. Once an item leaves our facility it becomes the responsibility of UPS. Under UPS TOS, if a package is lost or damaged (even clearly from neglect or abuse by UPS) they will not reimburse you for the loss unless the package is insured. CenterstageLIGHTING.com is in no way responsible or liable for damage or loss caused by any shipping carrier, nor is CenterstageLIGHTING.com liable to you or any person for any indirect, incidental or consequential loss of damages, without limitation, arising out of or in connection with any shipment mishandled, damaged, abused, lost, stolen, or delayed by United Parcel Service.

               a. CenterstageLIGHTING.com will assist, by any means available to us, the expedited resolution of any insured claim filed against UPS in relation to damage or loss of product. As an extended service to our loyal customers, CenterstageLIGHTING.com can advance replace insured items damaged or lost by the carrier. We are also here to assist in expediting shipping (at no cost to you) obtaining a refund of the original shipping cost incurred by you (if applicable). Our success rate averages 99% in negotiating with UPS to resolve any insured issue to our customer's satisfaction. Our staff has many years of experience in dealing with nearly any possible scenario. We will take the time to do what is right without hesitation.  Report shipping damage

               b. In the event your insured shipment arrives with visible damage, CenterstageLIGHTING.com authorizes you to refuse the shipment and you agree to provide us immediate notification of a refusal based upon the aforementioned scenario through the use of our Online Service Form. This procedure applies only to insured shipments. Failure to provide us immediate notice may result in the shipment being returned to you at your expense. Refusal of a non-insured shipment will not be accepted under any circumstance and will result in the shipment being returned to you at your expense.

               c. To help keep prices as low as possible and maintain compliance with anti-fraud rules originating from credit card companies and related third party payment services (when applicable) any outbound shipment in excess of $249.99 now carries a mandatory adult signature required. The standard UPS rate is $2.75 per package and is applicable only to packages exceeding $249.99 in value. CenterstageLIGHTING.com is committed to absorbing this charge whenever possible, but signature required charges by UPS will vary by item. This is a requirement put in place to prevent fraud and has been adopted by all credit card companies.

               d. In the event your shipment arrives factory defective, CenterstageLIGHTING.com will replace the unit for you, free of charge. Notification within 72 hours (3 days) of receiving the product is a strict requirement of this service. CenterstageLIGHTING.com will assist you with warranty repair via the manufacturer if the unit is not inspected & reported within the stated time period. As a measure of solid customer service CenterstageLIGHTING.com agrees to cover any freight charges you may have incurred on the original shipment as well as ship you an advance replacement product at no cost to you provided the specified criteria is observed. If a unit arrives factory defective and is not inspected and reported within 72 hours (3 days) of receipt, CenterstageLIGHTING.com has no way to control and is in no way responsible or liable for damage or loss caused by factory defective items. CenterstageLIGHTING.com is in no way liable to you or any person for indirect, incidental or consequential loss of damages, without limitation, arising from or in connection with a factory defective item or by shipping error, including internal, manufacturer or carrier relation.  If your order is high priority, CenterstageLIGHTING.com, at no additional charge, will guarantee order accuracy on any shipment originating from our facility when the next day air shipping option has been selected.  Report Factory Defective

               e. Tracking Your Order - At the close of the business day, our sales office will email a copy of your receipt to the email address you have on file with eBay. We also dispatch a more detailed tracking email from the UPS website. In order to receive these communications, both CenterstageLIGHTING.com and UPS will need to be set as "safe" senders within your anti-spam filters. If you do not receive these emails, please check your spam folder. In most circumstances, spam filters grab most email communications if the sender is not on a pre-approved or listed on the safe senders list. If you have followed the suggestions above and are still unable to locate your tracking number, then please contact us..

               f. Refused Or Undeliverable - CenterstageLIGHTING.com makes every effort to notify you of an inbound shipment. If a shipment is returned to us by UPS after multiple delivery attempts, our warehouse will reroute the package back to you along with updated tracking information. Any refused/missed shipments will incur: 1) Outbound re-ship charge, regardless if the original order qualified for free shipping 2) UPS service charge for multiple-attempt return 3) Service charges of $10.00 per package applied by CenterstageLIGHTING.com. This is a time consuming process and we can no longer absorb the costs of performing this service free of charge.

               g. Express Shipping Quotes - Due to the wide range of size/weight/dimensional weight of the products we offer, it will most often be necessary to contact us for an accurate express shipping quote. Our new format will include all of the information noted above so that you can get express shipping estimates here any time, day, or night. The new information will soon begin to populate our upcoming listing formats. When this information appears, you can easily run an express shipping quote and compare prices of different express options offered. After running the estimate, should you require an express shipment, please contact us. We can most often provide a better rate than the estimator can.

               h. Customer Service Contact - for the most efficient handling of any issue noted above, please visit our Customer Care Center to submit the proper information via our Online Support Form so that we can provide immediate, no-hassle resolution to any unforseen issues that may arise.

     C. Accepted Payment Methods

          1. CenterstageLIGHTING.com is a licensed merchant for direct payments by Visa, MasterCard, Discover & American Express. We accept any of these credit cards directly.

               a. In order for us to accept a direct credit card payment, the card must be based with a United States bank with a verifiable daytime phone number, and the shipment must match the address on file with the card provider. For example, if it is more convenient for you to receive shipments at your work address, simply contact your credit card provider and place your work address on file as an approved location for shipment. Submission of credit card payment not matching the requested information may delay your order. These rules are set by your credit card provider, not by CenterstageLIGHTING.com. CenterstageLIGHTING.com is not responsible or liable for the delay of any order related to unverifiable credit card information.

         2. CenterstageLIGHTING.com accepts PayPal

               a. In order for us to accept a PayPal payment, your PayPal address must be confirmed. PayPal does not confirm funds based on non-United States based banks. PayPal authorized CenterstageLIGHTING.com to ship only to the confirmed address as provided by PayPal. PayPal e-checks are accepted, but as stated in PayPal's terms of service, CenterstageLIGHTING.com is not authorized to ship any order paid via e-check until PayPal authorizes the e-check has cleared. This generally takes 3 - 5 business days.

               b. Because PayPal is a 3rd party payment processing agent, CenterstageLIGHTING.com is in no way responsible or accountable for any interruption or delay of service originating from, but not limited to PayPal's mishandling of funds, holds placed on funds by PayPal or requests to deliver shipments to non-authorized PayPal addresses. Use of PayPal's service is in no way related to CenterstageLIGHTING.com so by using PayPal's service you are doing so at your own risk.

     D. Return Policy

          1. CenterstageLIGHTING.com accepts returns regulated by the following guidelines

               a. If you are not satisfied with your order, CenterstageLIGHTING.com agrees to accept your return. A 20% restock fee will apply to any cash refund given, without exception. We are in no way responsible for return shipping charges or damages to the return while it is in transit back to us. Any return must be in transit to us no more than ( 7 ) days following the date of original receipt. All returns must have a CRMA Number to be properly tracked & handled by our customer support agents and must be returned to us via a trackable carrier such as UPS, FEDEX or DHL.  Shipment via USPS are not trackable and therefore is an unaccpeted carrier.   Delivery of any  shipment without proper documentation will be refused by our warehouse. Upon arrival, our staff will inspect the returned item. It must arrive packaged box-in-box and must include all original packing, all original paperwork as well as power cords, mounting brackets, lamps or similar accessories. Failure to comply with this requirement will result in possible refusal of return or may result in additional fees. If your original purchase qualified for free shipping and you decide to return the item(s) please be aware CenterstageLIGHTING.com will assess an outbound shipping charge that will be deducted from your final credit amount. Free shipping is only applicable if you keep the item(s) ordered and delivered to you. If you have questions regarding any item you are considering for purchase, we have a team of professionals in place to assist you by means of consultation before you decide to order items from our eBay store. For fast, efficient processing of any return request, please visit our customer care center and submit the short CRMA Request so that we may assist you to the very best of our ability.

               b. If you are not satisfied with your order, CenterstageLIGHTING.com agrees to accept your return. No restock fee applies to any item returned with acceptance of a store credit. We are in no way responsible for return shipping charges or damages to the return while it is in transit back to us. Any return must be in transit to us no more than ( 7 ) days following the date of original receipt. All returns must have a CRMA Number to be properly tracked & handled by our customer support agents and must be returned to us via a trackable carrier such as UPS, FEDEX or DHL.  Shipment via USPS are not trackable and therefore is an unaccpeted carrier.  Delivery of any shipment without proper documentation will be refused by our warehouse. Upon arrival, our staff will inspect the returned item. It must arrive packaged box-in-box and must include all original packing, all original paperwork as well as power cords, mounting brackets, lamps or similar accessories. Failure to comply with this requirement will result in possible refusal of return or may result in additional fees. If your original purchase qualified for free shipping and you decide to return the item(s) please be aware CenterstageLIGHTING.com will assess an outbound shipping charge that will be deducted from your final credit amount. Free shipping is only applicable if you keep the item(s) ordered and delivered to you. If you have questions regarding any item you are considering for purchase, we have a team of professionals in place to assist you by means of consultation before you decide to order items from our eBay store. For fast, efficient processing of any return request, please visit our customer care center and submit the short CRMA Request so that we may assist you to the very best of our ability.

F. Pricing, Content Information & Colors

          1. CenterstageLIGHTING.com strives to provide and maintain accurate pricing information and specifications of the products we sell. This data is provided to us through our supply chain and in rare instances, typographical errors can occur. CenterstageLIGHTING.com retains the right to refuse or cancel an order for any item that is listed at an incorrect price due to an error in pricing. Should specifications provided prove inaccurate, it is our policy and understanding CenterstageLIGHTING.com cover costs of return provided the order leaves our facility and is not flagged as an error during processing. Should any error in specifications or pricing be flagged by quality control, CenterstageLIGHTING.com retains the right to terminate the order and provide the buyer with an immediate and full refund. We take every effort to display the colors of our products that appear within our Store as accurately as possible. However, as the actual colors you see will depend on your monitor we do not guarantee that your monitor's display of any color to be accurate.

G.  Guidelines & Use Of CenterstageLIGHTING.com Custom Quote Center

          1.  The Custom Quote Center (CQC) has been developed to better serve our customer base by allowing open negotiation with our sales staff.   CQC allows for direct, one-on-one communications between the sales staff of CenterstageLIGHTING.com and our customers.  Any information obtained through this service is strictly confidential and is not to be shared with any other  person for any reason.  By registering with this site and through use of the CQC you are stating you are not acting on behalf of any other individual including, but not limited to a competetive supply chain, a manufacturer or a manufacturer's representative and further state you understand using priveledged information for "price shopping" or "price matching" is a violation of the terms of this site.  Information disclosed via the CQC is the sole property of CenterstageLIGHTING.com.  By using the CQC you are agreeing to a legally binding confidentiality clause which prohibits  verbal or written  communication of  information which is property of CenterstageLIGHTING.com.  Misuse of this service will result in immediate & permanant termination of service from CenterstageLIGHTING.com.  If you do not agree to the Terms Of Service as outlined please discontinue use of this website.

H.  Guidelines & Use Of CenterstageLIGHTING.com Backstage Pass Membership

          1.  The Backstage Pass membership is a specialized service offered by CenterstageLIGHTING.com to volume buyers such as  resellers, installers, production companies & multi-op mobile DJ owners.  The membership is open to anyone who wishes to apply.  If you wish to apply, please complete the online application and submit it for review.  Backstage Pass Membership is granted based upon approval of our corporate officers.  If your application is approved, you will be granted pending approval at which time our office will issue a confidential Terms Of Service disclosure.  After review  and agreement to the Terms Of Membership as outlined in this confidental disclosure, we simply require an original signed document to be returned to us to activate your membership.  CenterstageLIGHTING.com reserves the right to modify or terminate this service without prior notice.