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Frequently Asked Questions (FAQ) CenterstageLIGHTING.com is committed to providing comprehensive customer care designed to exceed the most demanding expectations. Please review ourFAQ center below for answers to many common questions. If you do not find the answer to your question below in the FAQ section, please do not hesitate to contact us by using the following information:

Customer Service
866.332.4978 
For Express Response Time:  Online Customer Care Center

Sales                           Sales Fax                         Accounting Fax
866.332.4978                502.214.7868                     502.515.7136
502.348.8829                                                                                                       

Email
info@centerstagelighting.com

Online Customer Contact Form                

Live Help Center   Instant Message Support                                                                        

                                 
Hours of Operation - Business Office
M - F: 9:30 PM- 5:30 PM   EST
Holiday Schedule

 Frequently Asked Questions (FAQ)

General FAQ

• What is Factory Certified B-Stock?

  
  B-Stock, C-Stock & Factory Refurbished are all terms which describe the same item classification. These three terms are used to maintain compliance with all of our manufacturer's rules regarding the sale of these items. Throughout this disclosure the term "B-Stock" will reference all of these classifications. 

  
  B-Stock items can be generated from a number of sources. The one common element with B-Stock merchandise is all items are purchased directly through the respective manufacturer. Conditions which create B-Stock items include dealer returns, manufacturer trade show displays, dealer show room displays, manufacturer show room displays and production run manufacturing defects. All items within this classification are tested by the manufacturer, purchased by CenterstageLIGHTING from the manufacturer, and sold to customers at a reduced price with a stated factory warranty period. The price is reduced because the units can no longer be classified as new. Some items may not include the original factory box, although most do.  It is possible for these items to be missing manuals. Should you recieve a unit missing a manual, we can refer you to the proper place to find one to download.

  
  The manufacturer does not provide us with the reason items have been classified as B-Stock.  All B-Stock merchandise is guaranteed to arrive fully functional. In most cases B-Stock items are cosmetically and mechanically indistinguishable from new products. On occasion some items may show a period of elapsed time on hour counting displays. Some manufacturers will put 2 - 10 hours on a unit during the manufacturing process, although some units will have little to zero hours. Minor cosmetic flaws are a possibility, however in most cases, B-Stock units are cosmetically flawless. It is not a common practice for a manufacturer to load a B-Stock unit with a new lamp unless the lamp was non-functional.

  
  CenterstageLIGHTING has been selling B-Stock items from various manufacturers for many years and stand as strongly behind these products as behind a brand new item. B-Stock gear is an excellent opportunity to purchase merchandise at heavily discounted prices.

   

• Who should I contact with questions about product information?

You can email us sales@centerstagelighting.com, use our online contact form, or call our sales department toll free at 866.332.4978.                                

• What is your return policy?   

              Our return policy is defined in detail on our Terms Of Service page. Click here to view our return policy.

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Problems Locating Products

• How can I request a quote for items I don't see on the site?

  You may request a quote for any item from any supported manufacturer by visiting our
  Custom Quote Center. 

• Do you carry other items from the same manufacturers?

While CenterstageLIGHTING.com is continually updating our online database, there are many items which may not appear on our site. You can always use our Custom Quote Center to request a quote for anything you do not see on our site.

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Pricing & Payment Related

• Does CenterstageLIGHTING.com accept purchase orders?

  Centerstage Lighting accepts purchase orders.  Products will be shipped upon receipt of payment.  Purchase orders  from state or federal agencies can be released immediately.

• Do you offer financing or lay-away?

  Centerstage Lighting recommends First Option Capital , a third party leasing agent.

  To find out more click here.

• Will you price match a deal I've found elsewhere?

  In most cases, Centerstage Lighting can match or beat any deal you find.  

  To request a price match click here.

• What methods of payment do you accept?

  Centerstage Lighting accepts Visa, Mastercard, Discover, American Express, PayPal & money order(s) and cashiers checks.

• Does my order apply for a volume discount?

  Centerstage Lighting offers volume discounts.  Place an order request through our Custom Quote Center.

• What are the best deals CenterstageLIGHTING.com has to offer?

  Centerstage Lighting can offer the best deals through our Custom Quote Center.  Manufacturer regulated MAP (Manufacturer Advertised Pricing) restrictions govern the display price shown throughout the website.

• Do you offer sales or other special promotions?

  CenterstageLIGHTING.com will often offer specials & deals on a wide variety of products. Because we are a distributor, we can often offer promotions/deals which can't be found anywhere else. Opt-in to our mailer to stay informed of sales & promotions. You may opt-out at any time. 

• How do I get wholesale or volume pricing?

  CenterstageLIGHTING.com offers a specialized program designed for volume buyers, including repeat custoemers.  Please visit the Backstage Pass area to review details of this program or to apply.

   

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Shipment & Shipping Related

• Do you offer free shipping?

  CenterstageLIGHTING.com does offer free shipping on most orders over $199.00 (within the continental U.  Please review the shipping center for full details on what is excluded from this program and why.

• Do you ship internationally?

  Centerstage Lighting now ships internationally.  Additional shipping rates and fees may apply and vary.  Orders submitted through the Custom Quote Center  receive the fastest service.  Customer is responsible for all duties, tarriffs, currency exchange and miscellaneous costs associated with international shipping.  Read more about International Shipping

• How soon does my order ship?

  Orders originating from the KY warehouse will normally ship the same day.  As stock levels can fluctuate and change day by day, some orders may ship from an alternate warehouse in CA, FL or MI.  At maximum, orders will be received within 6-7 business days, although the majority will arrive much faster. This does not apply to pre-orders or backordered items.

• How long will it take for my order to arrive?

  At maximum, orders will be received within 6 - 7 business days, but the majority will arrive much faster. The speed of arrival depends on the origin of the shipment. We ship from 4 loctions (KY, CA, FL, MI) based on stock level. This does not apply to pre-orders or backordered items.

• Can I upgrade to a faster shipping time for my order?

  CenterstageLIGHTING.com offers expedited shipment. Please use the Custom Quote Center  or call 866.332.4978 for rush orders.

• What do I do if my order arrives damaged?

  Should your order arrive damaged, factory defective, or incomplete in any way, please use our
  Service Support Form located in the service center to provide all the information required for ultra-fast resolution to any shipping issue. Reports generated through this system recieve top priority attention as it is designed to collect all necessary information we require to expedite the process.

• What do I do if my order arrives factory defective?

  Should your order arrive damaged, factory defective, or incomplete in any way, please use our
  Service Support Form located in the service center to provide all the information required for ultra-fast resolution to any shipping issue. Reports generated through this system recieve top priority attention as it is designed to collect all necessary information we require to expedite the process.

• Can I pick up my order instead of having it shipped?

  Centerstage Lighting is an internet and mail order facility.  Under certain circumstances, appointments may be made for local pickup.  To request local pickup, please contact us via our online webform.

• How can I track the status of my order?

Tracking information is emailed at the end of every business day to all customers who provide an email address.  Add CenterstageLIGHTING.com as an allowed contact in your email contact list to ensure delivery through junk / spam filters.  Registered members of CenterstageLIGHTING.com have immediate access to tracking information through My Account.  

• How can I see a complete order history?

Contact Centerstage Accounting to receive missing Sales Receipts, a current Statement, Purchase Report for fiscal tax year or any archived records dated as far back as seven years.  866-332-4978 ext. 13 or email accounting.

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